Luc Marivoet – Senior Consultant Engineering Services @ Pauwels Consulting Why should you consider a certified ISO 9001 quality management system? On the one hand, we see that organisations are often forced or feel obliged to implement a certified ISO 9001 quality management system. More and more clients demand that their suppliers work in accordance with the ISO 9001 standard. On the other hand, we see that increasing numbers of organisations set up a certified ISO 9001 quality management system on their own initiative.

These organisations want to become more professional and make the quality of their products and services clear, measurable and controllable in order to distinguish themselves from other suppliers. In any case, the introduction of an ISO 9001 quality management system typically gives an organisation more order and structure, which is usually to the benefit of the quality of its products and services. The eight benefits of a certified ISO 9001 quality management system As an organisation, you can always choose to work in accordance with the ISO 9001 standard, but you can also choose to be certified by an independent party (such as a certification body). In practice, we see eight major benefits in choosing a certified ISO 9001 quality management system: • You have objective proof that your organisation attaches great importance to quality and that you have it checked regularly by an independent party. This commitment increases confidence in your organisation.

The most significant disadvantage of implementing ISO 9001:2000 as identified by a research performed on Spanish companies was the large amount of paperwork involved in implementation (Costa and Lorente 2004). Hindrances during the implementation of ISO 9001:2000, in descending order, were as. Ovchinnikova 500 uprazhnenij po grammatike nemeckogo yazika klyuchi onlajn. Follows: lack of employee involvement, difficulties in co-operation among middle managers. Over quality problems, lack of training programs related to quality, insufficient project time, and lack of customer co-operation.

• You achieve higher operating efficiency. Organisations that consider quality management to be an integral part of their business operations usually achieve a higher operating efficiency than those that do not. • A certified ISO 9001 quality management system increases the quality of your services and raises your staff’s awareness. • A certified ISO 9001 quality management system ensures clear processes and (communication) structures, tasks and responsibilities throughout the entire organisation.

This increases the involvement of your staff, which improves the working atmosphere and reduces the pressure of work. • You can detect and identify problems in good time, which means that you can quickly take steps to avoid the same mistakes in the future. • You make it clear to your staff, your partners, your clients and the outside world that customer satisfaction is at the core of your business. • A certified ISO 9001 quality management system gives you a positive company image, raising you up to the level of your competitors or perhaps even a level higher.